DTDC Australia

Absolutely disgusting service. The parcel was dropped off on 16th March and did not leave Sydney until 24th March according to online tracking. It got delievered On the 2/4/15, later than the promised date. The laptop screen was broken and the company didn't take any responsibility of it. Filled a complaint with fair trading. Extremly disappointed with the full service, from not responding to the emails or calls to getting a broken screen delivered. The experience is not even worth rating. The state is DELHI. There is no option with Delhi on the state option!!

Service cost: $160

WARNING - DO NOT USE THIS COMPANY.
Terrible service, guaranteed to damage your valuable goods. Ignore you when you have a complaint and deflect blame. As they sub contract the delivery they claim no responsibility, yet still take your payment.
Over $4,000 - worth of damage.
To summaries the quality of this service: they were seen throwing boxes onto the back of their truck at pick up then at the other end delivered the box marked 'THIS WAY UP' and 'FRAGILE' upside down and then deflect the blame of the damage. DO NOT USE THESE FRAUDS.

Photos don't do it justice as I can only upload two to this site.

Move size: 1 Bedroom Home Service cost: $800

I have recently sent my 55 inch LED TV to India from Melbourne, Australia - Waybill # N93678541 which I have packed with great care; bubble wrapped and cardboard wrapped so that no damage of the screen is possible even with rough handling (I have put 7-8 layers of bubble wrapping and 3 layers of cardboard wrapping). When I got hold of the shipment, the screen was completely damaged at all end with severe cracks all across the screen. Seems the TV was dropped the during the transit activities. I was pretty devastated to see the condition of my favourite TV.
I have send the photograph of the damaged TV to DTDC for compensation and insurance claims but they have already started to make excuses putting the fault to me (i.e the customer) for improper packaging etc. I also have sent a subwoofer in a separate box and saw dent on one of the side even though it was also packed very well.
I would never recommend DTDC to anyone if they are sending fragile items such as TV or other electronic items. I don't even know if I will get compensated for the TV although I will go to the Victorian consumer court if needed but I have learnt my lesson.
Arnab Sengupta.

Service cost: $890

Very disappointed with this company. I found a promo code online for a discounted value of $27.50. I happily used this promo code while booking my pickup. This promo code gave me a discounted price of $19.72. I was very happy and went ahead with the booking. Then I receive an email from DTDC saying that I have availed the wrong offer. I have to follow a different procedure to avail the $27.50 offer. Has anyone heard of one promo code giving different discounts if entered in different ways? When I called up to explain this, they person tells me that it is not the fault of their website but me because I did it wrong!! I don't understand how. In Australia, all the websites are straight forward. You follow the process and put the promo code at the end. I can't understand where I went WRONG! This is the biggest load of wishwash I have ever heard. If you go to say a supermarket here and the price scanned is not right, they give the item for here. DTDC was not even ready to honour what THEIR system calculated as discount. I immediately cancelled my order. Will not do business with companies that don't respect their customers or accept that they are at fault.

Move size: Commercial Move Service cost: $37

Very disappointing & poor service and even worst customer service.
I sent a CPU to Mumbai which according to the weight and dimensions on the website I was quoted at AUD 125.84. I agreed and paid and got the PC picked up. After a few days I got an email saying I had to pay an extra AUD 27.20! I emailed my displeasure about this but I promptly paid the amount, but did not hear anything back from DTDC.

The PC was received at the destination after about 11 working days, and when the parcel was opened up, we realised that it was dropped and damaged/broken. I can understand that DTDC may not have direct control of the damage (which they technically should but I am happy to give them benefit of doubt). I sent DTDC Australia office an email with photos of the damaged PC and inquiring about the procedures in a situation like this. Its been about 10 days now and I have yet to receive any reply or even acknowledgement of my email.

I will never use DTDC again.

Move size: Partial Move Service cost: $153

DTDC Australia is using a well made WEB page to attract customers. I posted on 28 Dec a parcel from Sydney to Germany using this misleading service. Even now they can not tell me where my parcel is blaming the Airlines not delivering to their UK hub ??
They do not offer any proof of deliveryor dispatch- everything is a big lie wrapped up in a nice WEB page.
Suppose their partner Airline Cargo is not reliable then do not operate, do not promise customers delivery in 7-14 days. I am taking this company to court and I will try to make this company to suffer consequences according with the law.
People should not use this company anymore.

Move size: Commercial Move Service cost: $186